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Customer Satisfaction Survey

At Sorline Energy Systems, our goal is to provide you with higher-quality service, drawing on our experience in uninterruptible power supplies and energy systems.

Company and Contact Information

01

Product and Service Quality

Product Range
Reliability of Our Products
Adequacy of the Product Catalog
Contribution of the products to energy efficiency and operating costs
Clarity of user manuals and technical documentation
Our flexibility in delivering projects tailored to your needs
Our capacity to offer innovative solutions (remote monitoring, automation, etc.)
02

Sales and Delivery Process

Approach and Attitude of Sales Staff
Response Time for Our Price Quotes
Price Competitiveness of Products
Product Shipment and Delivery
Delivery Timing
Fulfillment of Commitments
Pre-Sales Technical Support
Transparency and regular feedback in communication
03

Technical Service and After-Sales Services

Approach and Attitude of Technical Service Staff
Our Service Quality
After-Sales Technical Support
Ability to Solve Your Problems
On-site arrival time of the technical team in emergencies (24/7)
Accessibility of the call center/support line in the event of a fault
Smoothness of the installation and commissioning process
Regularity and effectiveness of periodic maintenance services
Spare parts lead time and availability
Satisfaction with equipment performance after fault repair
Adequacy of user training (on equipment use)
Transparency of the warranty process and covered services
04

Corporate Approach and Image

Brand Image
Handling of Complaints and Keeping You Informed
Our company's environmental awareness and sustainability policies
Ease of access to information on our website and digital channels
Likelihood of recommending the Sorline brand to your network/business partners